Returns & Exchanges

At HEX, we want you to be completely satisfied with your purchase, which is why we offer a seamless 30-day return policy for all unworn apparel in its original condition. If your new gear doesn't fit your style or size, we are committed to making the exchange process as effortless as possible.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.

• 2.
  Pack Your Items

  Securely place the items in their original packaging, ensuring all tags are attached and the garment is in its original, unworn state.

• 3.
  Label and Ship

  Download and print your pre-paid shipping label, attach it to your package, and drop it off at any authorized carrier location.

• 4.
  Receive Refund or Exchange

  Once our warehouse inspects your return, we will process your refund to the original payment method or ship out your exchange within 5-7 business days.